Biotonique office : +41 22 362 55 00

L’Espace Biotonique (rdv avec l’esthéticienne) : +41 76 673 01 09

ARTICLE 1: PREAMBLE

Welcome to our website www.biotonique.com

You use the online sales service of BIOTONIQUE (‘The Seller’ or ‘BIOTONIQUE’), SA under Swiss law, headquartered in Nyon, registered in the Swiss trade register under CHE-147.313.547. This service is offered by www.biotonique.com

These terms and conditions of sale are systematically brought to the attention of each buyer (hereafter, “the buyer”), a natural or legal person, to allow him to place an order on this website to the exclusion of all other conditions.

The Buyer prior to his order states that he has the full legal capacity to commit to these terms and conditions of sale.

Therefore, any access, use or order of one or more products on the site www.biotonique.com involves full consultation and acceptance, without any reservation of the buyer to these terms and conditions of sale to excluding all other documents, such as prospectuses, catalogues issued by the seller, which have only an indicative value.

Any condition to the contrary posed by the buyer will therefore, in the absence of express acceptance, be inopposable to the seller regardless of when it may have been brought to its attention.

The fact that the seller does not avail himself at any given time of these terms and conditions of sale cannot be construed as a waiver to avail himself of those terms at a later date.

ARTICLE 2: CUSTOMER SERVICE

For any information, question or advice, our customer service is available to you:

Mail: Customer Service
Biotonique Sa
Rue du Ronzier 15 – 1260 Nyon Suisse
E-mail : info@biotonique.com
Téléphone: +41 78 961 50 00

ARTICLE 3: CONTROLLED QUALITY

Our products are certified natural. Most of our ingredients are naturally sourced with controlled manufacturing.

ARTICLE 4: PRICE

The prices of our products are shown in Swiss francs (CHF) or euros, excluding participation in the costs of sending and processing from our warehouse in Switzerland or France.

For countries belonging to the European Union (excluding DOM-TOM), the prices shown include the Value Added Tax (VAT) applicable on the day of the order. For the French Overseas Departments and Territories (DOM-TOM), European countries outside the European Union and Maghreb countries, VAT billing will not be charged. For all other countries, the prices shown are tax-free.

Any change in the applicable VAT rate will be automatically passed on to the price of products sold by Biotonique on its website

The selling prices of the products can be changed by Biotonique ate at any time on the understanding that the prices charged are those in effect on the date of the order.

The processing and shipping costs of the order are charged extra and these are communicated before the Buyer validates the order.

ARTICLE 5: CUSTOMS DUTIES FOR COUNTRIES OUTSIDE SWITZERLAND OR FRANCE.

Some taxes or customs duties may be due when the package reaches its destination. These are the sole responsibility of the Buyer and are his sole responsibility. Biotonique is not required to inform the Buyer of customs duties or other applicable taxes.

ARTICLE 6: ORDERING AND VALIDATING THE TRANSACTION

It is important to specify your phone number, address and email when taking orders. When you validate the order, you declare that you accept it and all of these terms and conditions of sale fully and without reservation. Your order is then forwarded to our customer service for processing. You can then print your purchase order.

We reserve the right to refuse any order from a customer with whom there is a dispute over the payment of a previous order.

As soon as your order is registered, a detailed acknowledgment of your order will be sent to your email address. This acknowledgement will tell you the exact amount charged and the delivery terms of your order. This acknowledgment is worth accepting your order and will validate the transaction. You agree that our order registration systems will prove the nature of the agreement and its date.

The orders thus transmitted to our customer service are irrevocable unless written acceptance on our part.

ARTICLE 7: PRODUCT AVAILABILITY

Biotonique makes every effort to ensure the availability of products. An indication of product availability is provided to the customer on each product description.

If, despite Biotonique’s vigilance, the products initially listed as being in stock were to prove unavailable after the order, Biotonique will notify the buyer by email as soon as possible.

ARTICLE 8: PAYMENT POSSIBILITIES

The Buyer must pay for his order by credit card (VISA, EuroCard, MasterCard, Postcard) or by Paypal. The card is debited on the day of the order and is considered effective after the agreement has been confirmed by the bank processing centres. The Buyer assures Biotonique that it has the necessary authorizations to use the payment method it has chosen when registering its purchase order.

Biotonique reserves the right to suspend or cancel any order and/or delivery in the event of non-payment of any sum owed by the Buyer, in the event of a payment incident or in case of fraud or attempted fraud relating to the use of the site. www.biotonique.com.

Biotonique reserves the right to request a photocopy of the Buyer’s identity card and/or bank card for amounts greater than CHF 500/EUROS.

As part of the fight against Internet fraud, information relating to the Buyer’s order may be passed on to any third party for verification.

Article 8.1: Secure payment

Payment is made according to the payment method authorized on the website www.biotonique.com Online payment by credit card is fully secure. The entire transaction is directed in encrypted mode to a bank validation server in SSL (Secure Socket Layer) mode. You then make your purchases safely.

ARTICLE 9: PROPERTY RESERVE

The transfer of ownership of our products is suspended until the customer pays the price of the full price, in principal and accessories, even in case of payment deadlines. Any clause to the contrary, including inserted in the terms and conditions of purchase, is deemed unwritten.

Biotonique will be able to enforce the rights it holds under this property reserve clause, for any of its claims, on all of its products in the customer’s possession, the latter being conventionally presumed to be those unpaid, and our company will be able to take them back or claim them in compensation for all its unpaid invoices, without prejudice to the right to resolve the outstanding sales outstanding after presentation.

ARTICLE 10: TERMINATION IN CASE OF NON-PAYMENT

In the event of non-payment of the goods by the buyer within the payment period, the seller has the right to terminate the sales contract, repeat the goods and demand payment of damages for the loss of the gain and for the additional steps. due to non-payment.

ARTICLE 11: DELIVERY AND SHIPPING

Article 11.1 General rule:

Delivery is made at the address that the Buyer indicated when ordering. It is up to him to provide all the necessary details for the proper delivery of the parcel. The transfer of risks on the products sold by our company takes place at the delivery of the products to the carrier.

The Buyer is required to check, in the presence of the delivery driver, the condition of the package of the goods and its contents on delivery. If the Buyer’s parcel has been delivered directly to his mailbox and is damaged, it is imperative that the Buyer go to his post office to request a deterioration report without opening the parcel. If it is not requested on the same day of delivery, the post office may refuse to take it into consideration and therefore Biotonics will not be able to access any request to re-send products to replace the damaged package.

Article 11.2. Delays and postage

The shipping costs are fixed and amount to 12 CHF/EUROS. Free delivery is available from CHF 150/EUROS.

Delivery times are between 24 hours and 48 hours. These deadlines are estimated: any possible overrun in terms of time limits will not give rise to damages or withholding or cancellation of the order by the Buyer.

In the absence of delivery at the end of a period of thirty (30) days, the Buyer will have the opportunity to cancel his order of the remaining products to be delivered (unless this delay in delivery is due to a case of force majeure within the meaning of the jurisprudence of the courts). The sums paid by the Buyer for the remaining products to be delivered will then be returned within thirty (30) days of the Buyer’s request for cancellation, excluding any other compensation. The Buyer will have to apply by email to the address info@biotonique.com

Biotonique cannot be held responsible for the obligation of delivery in all cases of force majeure (strikes, floods, fire, etc. without this list being limited list).

The unreserved receipt of products ordered by the customer covers any apparent and/or missing defects.

The claim made by the purchaser under the terms and conditions described in this article does not suspend the payment by the customer of the goods concerned.

The liability of our company cannot be in any way implicated for facts during transport, destruction, damage, loss or theft, even if it chose the carrier.

In the event of a full payment of an invoice that has expired, after a notice remains ineffective within 48 hours, our company reserves the option to suspend any current and/or future deliveries.

Article 11.3 Delivery Features by FEDEX (Switzerland)

Delivery is made by the delivery driver at the address indicated by the Buyer on the purchase order. An acknowledgment must be signed by the Buyer. In case of absence, the Buyer receives a notice of passage from the delivery man, and can request via the internet a re-delivery of his parcel the following day.

In the event of a non-claim of the parcel with Fedex within the allotted time, and the return of the parcel to Biotonic, the customer will have the opportunity to have his parcel returned by paying the amount of the postage, regardless of the initial amount of the shipping costs paid.

In the event of a return of parcels by Fedex for the reason “Do not live at the address indicated” and subject to receipt of the products in perfect condition, Biotonics will issue an credit (equal to the total order, postage deducted, whether they were paid by the Buyer or Biotonics) which will be credited to the Buyer’s bank card. The Buyer will then be able to re-order by having corrected his delivery address beforehand.

Article 11.4 Features of delivery by Colissimo de la Poste (France)

Delivery is made by the delivery driver at the address indicated by the Buyer on the purchase order. An acknowledgment must be signed by the Buyer. In case of absence, the Buyer receives a notice of passage from the delivery driver, which allows him to withdraw the ordered products, at the nearest post office, for a period of fifteen days.

In the event of a non-claim of the parcel from the Post Office or the carrier within the allotted time, and the return of the parcel to Biotonic, the customer will have the opportunity to have his parcel sent back by paying the amount of the postage beforehand. regardless of the initial amount of the postage paid.

In the event of a return of parcels by the Post Office for reason “Do not live at the address indicated” and subject to receipt of the products in perfect condition, Biotonics will issue an interest (equal to the total order, postage deducted, whether they were paid by the Buy biotonics) which will be credited to the Buyer’s bank card. The Buyer will then be able to re-order by having corrected his delivery address beforehand.

ARTICLE 12: GUARANTEE

The seller guarantees that the goods are manufactured, controlled and packaged without material defects.

Products must be verified by the customer upon delivery, and any reservation or dispute claim relating to apparent missing persons and defects must be made within 48 hours of receiving the order. In the event of apparent defects, the defective elements are replaced by us, subject to verification of the alleged defects.

The Buyer will have to provide any justification as to the reality of the defects found, our company reserving the right to proceed directly or indirectly to any finding set and verification on the spot.

Defects and deteriorations of products delivered as a result of abnormal storage and/or storage conditions in the customer, especially in the event of an accident of any kind, will not be eligible for warranty due by our company, e.g. storage near a heat source.

Biotonique disclaims any liability in the event of the resale of products outside Switzerland and the European Community for any action of any kind directed against the Buyer for violation of applicable composition, labelling, and product safety.

The products on offer comply with current Swiss, French and EU (EC) legislation. Biotonique cannot be held liable for non-compliance with the laws of the country where the products are delivered. It is up to the Buyer to check with the local authorities for the possibilities of importing or using the products or services he plans to order.

ARTICLE 12: INTELLECTUAL PROPERTY

In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, the Biotonique website and all the elements, brands, designs, models, logos, graphics etc. in that site as well as their compilation are the exclusive property of Biotonics or its suppliers, the latter not granting any license or any right other than the right to visit the site.

The reproduction or use of all or part of these elements is only permitted for the sole purpose of information for personal and private use, any reproduction and use of copies made for other purposes being expressly Prohibited. Any other use is infringed and sanctioned under the Intellectual Property, unless Biotonique have prior and written permission.

All technical documents provided to our clients remain the exclusive property of Biotonique, the sole owner of the intellectual property rights to these documents and must be returned to it at its request.

Our clients undertake not to make any use of these documents, which may infringe our company’s industrial or intellectual property rights, and undertake not to disclose them to any third parties.

Any simple or hyperlink link to the www.biotonique.com is strictly prohibited without prior written agreement from Biotonique.

ARTICLE 13: DISCHARGE OF RESPONSIBILITY

www.biotonique.com is published by Biotonique SA, and is published “as it is.”

Biotonique cannot be held liable for damages related to the use of this site, whether directly, indirectly or consequentially.

ARTICLE 14: RESERVES

Biotonique reserves the right to modify the site and the conditions of sale at all times. In the event of a contradiction between the versions of a contract or the terms of sale translated into different languages, only the French version is authentic. Even if a provision of these conditions is struck down or devoid of legal effects, the other provisions remain valid. In these cases, provisions that are cancelled or have no legal effects must be replaced by a valid provision that is similar in its consequences to the cancelled provision.

ARTICLE 15: LEGAL MENTIONS

This contract is subject to Swiss law. The application of the 1980 Vienna Convention on International Goods Contracts is expressly excluded. The language of this contract is the French language. In the event of a dispute, the Swiss courts will only have jurisdiction with legal authorities in Lausanne.

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BIOTONIQUE INTERNET SITE GENERAL CONDITIONS

Please read the following conditions carefully. IN ACCSSING TO BIOTONIQUE SITE (HEREAFTER THE INTERNET SITE), YOU INDICATE THAT YOU ACCEPT THE CONDITIONS AND THE LEGAL INFORMATIONS CITES HERE. IF YOU ARE NOT IN AGREEMENT WITH THE CONDITIONS, YOU ARE FREE TO LEAVE THE WEBSITE.

Copyright – Copyright – Rights to IntangibleS

The content of the entire Website is protected by copyright provisions. Any modification of the site or part of the site is strictly prohibited. The reproduction, reuse of information from the site or its use for public or commercial purposes is prohibited without prior written permission from Biotonique.

If you download or intervene in any way on software and/or other information, their rights remain the property of Biotonique. The Biotonique name, its logo and its various brands are protected trademarks. The use of the Website does not in any way grant a license or right for the exploitation of an image, trademark or logo.

Downloading, copying or any similar action on any or all of the site does not transfer any rights to software and other elements of the site. Biotonique retains all rights (particularly copyrights and trademarks) relating to all elements of the website and will use all necessary means to enforce its rights.

Information on the website

Although Biotonique is careful to verify the information on its website at the time of publication, neither Biotonique nor its potential partners are able to guarantee that the data made available or transmitted ( information, software, documents, etc.) are always current, comprehensive and accurate. In particular, the hygiene and health advice provided by the various specialists and doctors and taken up on the website does not engage Biotonique in any way.

Disclaimer

Biotonique cannot be held responsible for any direct or indirect damage resulting from the use of software, information and other tools available on the Website or access to other websites via links existing on the Biotonique site.

Biotonique offers no guarantee that the information, software, documents and other data available on its website does not contain any viruses or other dangerous components.

Under no circumstances can Biotonique be held responsible for any direct or indirect damage resulting from the access and use, or the inability to access and use, elements of its site.

IT IS PRECISED that BIOTONIQUE PRODUCTS are NOT MEDICAL PRODUCTS, BUT ONLY COSMETICS PRODUCTS.

Links to other websites

The Website contains links to third-party websites that are not verified by Biotonique. It cannot be held responsible for the content of these external pages or sites. Access to these pages or sites is therefore at your own risk.

Data Protection

Biotonique protects personal data from misuse by appropriate measures. However, it cannot assume any legal responsibility for the security of this data. Because the Internet is publicly available, it is at your own risk that you voluntarily share personal information online. Your data may get lost while it is being sent or it may be made known to unauthorized people.

The transmission of information over the Internet may be subject to disruptions, delays or errors not attributable to Biotonics. Biotonque does not respond to direct and consequent damage due to these failures.

Data protection is of particular importance to Biotonique. This is the Website is owned by the SA under Swiss law Biotonique, headquartered in Nyon, registered in the Swiss trade register under CH-147.313.547. The processing of personal data relating to this site is subject to Swiss law and in particular to the Swiss Data Protection Act.

We keep the following information during your visit on our website:

Your domain

Your email address if you have revealed it to us, for example by sending messages or questions on this site, by contacting us by email, by participating in discussion forums, by accessing the restricted part of the site with identification, etc.

All the information about the pages you have viewed on our website;

Any information you have given us voluntarily (for example, in information surveys and/or on-site registrations, or by accessing the restricted part with identification).

This information is not transferred to any other organization or company whose activity is not related to that of Biotonique. They will mainly be processed in Switzerland and will be located on a server located in Switzerland. They may be transmitted at any time, abroad, to the companies of the Biotonic Group or to third-party companies mandated by Biotonique as part of its activity.

This information is used to improve the content of our site, inform you of updates, improve the offer offered, contact you later for marketing purposes for our products and services or for those of selected third parties who would like to contact you through us, and to make statistics. If in the future you do not wish to receive e-mails from our company, proceed with your churn by simply sending an email to the following address: info@biotonique.com

On this site, we use cookies (a cookie is a small file sent by our server that registers on your computer’s hard drive. It keeps track of the site visited and contains a number of information relating to this visit). Our cookies are primarily used to run the site (technical session cookies). We also use them to (1) get to know you better and update our site more effectively, (2) contact you later for marketing purposes and (3) make statistics.

We have already put in place appropriate security measures to protect the loss, misuse or alteration of information received on our site.

If you provide us with your postal address or phone number via the web, you may be contacted by us, so that we can inform you about upcoming products and services or events. If you don’t want to be contacted, email us at info@biotonique.com

In accordance with international law, you have the right to access the information about you as well as a right of correction. On request, you have the opportunity to know the personal data about you and to correct any inaccuracies. If you would like to exercise these rights, contact us at info@biotonique.com

Scope, modification and extension of these conditions

Biotonique is an SA under Swiss law, headquartered in Nyon, registered in the Swiss trade register under No. 147-313-547. Unless otherwise stated, the offers and services provided by Biotonique via the Internet and related information only apply to individuals and companies established in Switzerland and metropolitan France. A reference to a Biotonique product or service does not imply that such a product or service is or will be available in your area.

THE CONDITIONS of SITE INTERNET, ALL INFORMATION OR DATA, ITS USE.

Biotonique reserves the right to change the information or data on its website at any time and without notice. Please see these conditions at each opening of the website.