Biotonique office : +41 22 362 55 00

L’Espace Biotonique (rdv avec l’esthéticienne) : +41 76 673 01 09

MORE INFORMATION ON WHERE TO FIND BIOTONIQUE

Quel est le point de vente le plus proche de chez moi ?

Apart from our online shop and retailers, you can find our products at L’Espace Biotonique, Rue du Ronzier 15, 1260 Nyon for direct sale.

MORE INFORMATION ON OUR PRODUCTS

Où sont fabriqués les produits ?

In a certified laboratory in the Vaud region.

Comment puis-je obtenir des conseils sur les produits Biotonique ?

By emailing us info@biotonique.com or better, by calling us on ’41 22 362 55 00

Les produits Biotonique sont-ils élaborés à partir d'ingrédients naturels ?

Yes, from 99.5 to 100% natural and partly organic (they are mentioned using an Asterix on our packaging). We use a minimum of non-natural preservatives and the one we use is certified for organic and natural cosmetics, in order to offer you a quality product while respecting our values.

De quelle origine (synthétique ou naturelle) sont vos parfums ?

The majority of our fragrances when we use them, are of natural origin. From essential oils.

Utilisez-vous des huiles essentielles ?

Yes, our Essentials range is based on the benefits of vegetable oils mixed with regulated and controlled rates of essential oils.
Each EO is selected for its targeted action on the skin and its effectiveness with the chosen vegetal oil. Essential oils are very beneficial if used properly and with care. Thanks to our synergies, you have a finished product that allows you to effectively treat a skin problem while nourishing it, all in a safe way.

Les produits Biotonique sont-ils non comédogènes ?

yes!

Vos produits ont-ils des conservateurs de synthèse ?

Only benzyl alcohol or sodium benzoate, two preservatives approved in natural cosmetics. Otherwise, the Vitamin E contained in our formulations, in addition to acting as an antioxidant, also helps to preserve the products optimally.

Peut-on utiliser les produits pendant la grossesse et/ou pendant l’allaitement ?

It is not recommended to use essential oil products during pregnancy, so we follow this recommendation for our customers. That said, if you’re used to using it anyway and have never encountered a problem, you can assess your safe use of the product.

Les enfants peuvent-ils utiliser les produits Biotonique ?

Fresh and RADIANCE products can be suitable and safe for family use. It is best to avoid the application of ESSENTIALS on children under 6 years of age.

Testez-vous vos produits sur les animaux ?

No, and we never will. The PETA logo affixed to our packaging is the guarantor of this, in Switzerland, France, all over the world.

Testez-vous dermatologiquement vos produits?

Yes, we do tests on a minimum of 30 days and on a panel of at least 30 people as well, for all our products.
Thus, we are assured of their effectiveness, their outfit, their safety, because we want to offer you only the best. Nothing less.

Quels sont vos labels ?

We have the PETA label which guarantees products without animal ingredients and also guarantees that we do not test on animals. The Swisslabel label that guarantees that at least 80 of the components of our products are Swiss, from design, formulation, packaging, everything is there. The Triman label, which simply means that our products are recyclable and that we contribute financially to the recycling of them. Apart from our labels, we have above all several environmental and social commitments
that are close to our hearts. Being a human-sized company, made up of sensitive and concerned humans, we couldn’t have such a beautiful platform without using it to do good things. A page dedicated to its commitments will soon be available on our website.

USE OF PRODUCTS

Pendant combien de temps je peux conserver un produit une fois ouvert ?

OAs are rated on our packaging and vary between 6 months and 12 months maximum.

Comment utiliser le produit de manière efficace et économique?

Our products are designed to be sustainable and economical to use. For example, a 30ml bottle with a synergy of the Essentials range can last between 2 and 3 months, so that your use is optimal. Conservation recommendations for each product are noted when necessary.
Check your packaging carefully when you buy one of our products, the information is focused on it.

Les emballages et flacons sont-ils recyclables ?

Yes, from cardboard to bottle, all our products are eco-responsible and eco-designed, because it is part of the values of Biotonictonto offer you a product so the ecological trace remains minimal and responsible.

Comment faire si j’ai un problème avec le flacon ou la pompe?

Please email us info@biotonique.com mentioning your problem, add photos or videos so that we understand the problem and be able to analyze it. We will respond to you in a maximum of 48 hours and find the best solution for you.

MORE INFORMATIONS ON ONLINE ORDERS

Comment savoir si ma commande a bien été prise en compte ?

If you do not receive a confirmation email within an hour of your purchase, send us an email to info@biotonique.com so we can help.

Comment accéder au suivi de ma commande ?

Tracking is not available for shipments to Switzerland and Europe, but in general shipments are made within 24-48 hours and the delivery time is the same.

Puis-je renvoyer les produits que j'ai commandés ?

Only if they have not been opened.

Quels sont les modes de paiement proposés ?

Paypal, credit cards (visa, mastercard, amex, …)

SHIPPING AND PERSONAL DATAS

Quels sont les délais de livraison ?

Between 24 and 48 hours for Switzerland. These delays may vary abroad because of customs duties.

Peut-on être livré à l'étranger en commandant sur Biotonique.ch ?

yes!

Quels sont les coûts de livraison ?

Costs vary by country, we tell you on the Checkout page when you enter your address.

Le paiement sur le site internet est-il sécurisé ?

Yes, we use a payment and transaction security system, which translates into an S at the end of the site’s HTTP. That is, https.biotonique.com.

Mes données personnelles sont-elles traitées de manière confidentielle ?

Absolutely. And if you want to know exactly what we’re doing with it, that’s your right. Here is a list of the items for which we need to know your contact information:

  • Shipping, processing and return set
  • Sending newsletter
  • Customer follow-up (never we will call you, only by email if needed)
  • Sending special offers (one-off promotions, birthday offers,…)

NEVER do we sell or pass on your contact information to third parties. We are a company on a human scale, so the processing of your data is and will remain strictly confidential.

Peut-on commander par un autre moyen qu'Internet ?

We can assist you by phone if you wish to order in this way.